Photoshop How To Use: adobe.photoshop.windows - 25 new messages in 10 topics

adobe.photoshop.windows
http://groups.google.com/group/adobe.photoshop.windows?hl=en

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Today's topics:

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TOPIC: Activation balls up
http://groups.google.com/group/adobe.photoshop.windows/t/4f85b56539a2ed0b?hl=en
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== 1 of 5 ==
Date: Mon, Mar 9 2009 2:00 pm
From: Kevin_Boardley@adobeforums.com

I have been using CS2 on my old desktop now for some three to four years (I think). That's the straighforward bit, the rest you couldn't make up really.

Recently my desktop went belly up and I set myself up on my old laptop temporarily whilst I tried to fix desktop (hardware incompatability issues, machine juI have been using CS2 on my old desktop now for some three to four years (I think). That's the straighforward bit, the rest you couldn't make up really.

Recently my desktop went belly up and I set myself up on my old laptop temporarily whilst I tried to fix desktop (hardware incompatability issues, machine just getting too old to take new hardware). I think I may (probably must have) installed CS2 temporarily on my old laptop as well during this period. I had at that point uninstalled it from the desktop. I did not do a tranfer, forgot all about it because I've been reinstalling for so long with no problems on the original desktop.

Whilst trying to fix old desktop, laptop went belly up too. Long and short is I now have a new desktop and an new laptop, neither of which I can install CS2 on because I did not do the transfer.

To top the lot, last night, before relising what I had done I wiped the hard drive from the old desktop and I dumped my old laptop although I do still have the hard drive.

I am going to try phoning Adobe but I am not looking forward to it.
Does anyone think they will play ball?

If they don't, I could put my old desktop back together (it may work well enough and for long enough to reinstall windows and CS2 and then do the transfer).

Will that work? Does the CS2 activation work on the hardware or the particular installation of windows?

And I was just about to start selling the bits that are okay on ebay!

I still have the operating system installed on the old laptop hard drive but I can't see what good that's going to do me at this stage having dumped the laptop.

Does anyone have any views as to best course? I am starting to feel that I have made a series of expensive mistakes!!st getting too old to take new hardware). I think I may (probably must have) installed CS2 temporarily on my old laptop as well during this period. I had at that point uninstalled it from the desktop. I did not do a tranfer, forgot all about it because I've been reinstalling for so long with no problems on the original desktop.

Whilst trying to fix old desktop, laptop went belly up too. Long and short is I now have a new desktop and an new laptop, neither of which I can install CS2 on because I did not do the transfer.

To top the lot, last night, before relising what I had done I wiped the hard drive from the old desktop and I dumped my old laptop although I do still have the hard drive.

I am going to try phoning Adobe but I am not looking forward to it.
Does anyone think they will play ball?

If they don't, I could put my old desktop back together (it may work well enough and for long enough to reinstall windows and CS2 and then do the transfer).

Will that work? Does the CS2 activation work on the hardware or the particular installation of windows?

And I was just about to start selling the bits that are okay on ebay!

I still have the operating system installed on the old laptop hard drive but I can't see what good that's going to do me at this stage having dumped the laptop.

Does anyone have any views as to best course? I am starting to feel that I have made a series of expensive mistakes!!

== 2 of 5 ==
Date: Mon, Mar 9 2009 9:19 pm
From: Bob Levine

Why not call and find out? Nobody here can do anything to help, but
Adobe is quite cooperative in situations like this...unless of course
you have a harddrive crash on a daily basis for a few months.

One more thing...you can install it. It's activation that's the issue.

Bob

== 3 of 5 ==
Date: Mon, Mar 9 2009 2:21 pm
From: curt_young@adobeforums.com

Can you get the old system up to deactivate PS? (Help/deactivate). You can then install on new system and reactivate.

== 4 of 5 ==
Date: Mon, Mar 9 2009 3:19 pm
From: Kevin_Boardley@adobeforums.com

Bob,
Thanks. I realise I can install it (unless I am misunderstanding you) but it must be keying off something presumably a hardware hash similar to Windows activation...?

== 5 of 5 ==
Date: Mon, Mar 9 2009 3:21 pm
From: Kevin_Boardley@adobeforums.com

Curt

Thanks

That is what I have decided to do. Just putting the old desktop back together and keeping fingers crossed that it will work long enough with no crashes to let me reinstall windows then CS2.

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TOPIC: non-functioning Clone Tool
http://groups.google.com/group/adobe.photoshop.windows/t/93ed8cd75d627fa6?hl=en
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== 1 of 2 ==
Date: Mon, Mar 9 2009 2:00 pm
From: curt_young@adobeforums.com

Perhaps this is a cop-out, but while waiting for answer here you might google "photoshop clone tool not working". There are quite a few entries (which I did not read) that might give you some clues.

== 2 of 2 ==
Date: Mon, Mar 9 2009 2:45 pm
From: "John Joslin"

The first step with a non-functioning tool is to reset the tool from the drop-down menu in the tool presets panel.

If that doesn't help try resetting your preferences as described in the FAQ.

<http://www.adobeforums.com/webx/.ef4a07f/1>

You either have to physically delete (or rename) the preference files or, if using the Alt, Ctrl, and Shift method, be sure that you get a confirmation dialog.

This resets all settings in Photoshop to factory defaults.

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TOPIC: Can't see spot brush on dark background
http://groups.google.com/group/adobe.photoshop.windows/t/3aea946c0c25a04b?hl=en
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== 1 of 3 ==
Date: Mon, Mar 9 2009 2:20 pm
From: Chris_Cox@adobeforums.com

No, Photoshop has had changing cursor colors for a long time on both platforms (well, except for some Mac OS X breakage).

== 2 of 3 ==
Date: Mon, Mar 9 2009 2:37 pm
From: Lawrence_Hudetz@adobeforums.com

So then, why don't I see it? Is the luminosity different? In all three tested platform, I found the cursor disappearance common, and in the same place on the same image.

== 3 of 3 ==
Date: Mon, Mar 9 2009 2:54 pm
From: "John Joslin"

It works correctly with CS3 on my old XP machine and now on Vista 64 with CS4. The only slight problem is in the transition areas.

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TOPIC: CS3 Unable to save psd file as 8 bits/channel image mode option greyed
out
http://groups.google.com/group/adobe.photoshop.windows/t/7d9e9f91e4c64e44?hl=en
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== 1 of 1 ==
Date: Mon, Mar 9 2009 2:18 pm
From: Chris_Cox@adobeforums.com

Something is wrong with your system. 8 bit/channel is always an option for any 16 bit/channel document. So that means that something is messing up your menus.

First thing to try: remove all optional and third party plugins from the Photoshop plugins folder. Now relaunch Photoshop and see if the menus are working correctly.

Second thing to try: reset Photoshop preferences. (see the FAQ for the file location or how to do a forced reset, or you could just test it by creating a new user on the system and running Photoshop as that user)

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TOPIC: Bridge CS4 To Defualt 32 Bit Photoshop
http://groups.google.com/group/adobe.photoshop.windows/t/5efa7a57631fc84a?hl=en
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== 1 of 1 ==
Date: Mon, Mar 9 2009 2:21 pm
From: DR@adobeforums.com

In brief, how do I get Bridge to open my RAW files (CR2) using 32 bit PS CS4 instead of 64 bit.

Here is what I've tried so far, to no avail:

1)Changed Windows Explorer default for CR2 files to point to the 32 bit version (program files (x86)) folder. CR2 files now open fine when double clicked in Windows Explorer, they open in 32 bit, but Bridge still wants to use 64 bit by default

2)In Bridge I went to Edit>File Type Associations and changed the Canon RAW (CRW,CR2) setting to point to 32 bit PS, but it still wants to use 64 bit.
I don't think these settings do anything, because for giggles I changed the Canon RAW file type association to Quicktime, and they STILL open up with 64 bit PS!!!!

I'm using Windows 7 64 bit (same experience on Vista Ultimate 64).

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TOPIC: CS2 Tiff files crashing my word processor
http://groups.google.com/group/adobe.photoshop.windows/t/869a89d7f15f3872?hl=en
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== 1 of 1 ==
Date: Mon, Mar 9 2009 2:25 pm
From: Chris_Cox@adobeforums.com

Laurie - a dot release is a bug fix release of software. 7.0 is the main version, and 7.0.1 is the first dot release update. Yes, you need to update your word processing software to fix the bug in the word processing software.

If your IT department can't update software to pick up bug fixes, it seems like you have much larger problems than just TIFF files. (and they sound very Dilbert-esque)

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TOPIC: Second monitor on notebook makes PS CS4 unusable - video card issue?
http://groups.google.com/group/adobe.photoshop.windows/t/61812838cfd07789?hl=en
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== 1 of 6 ==
Date: Mon, Mar 9 2009 2:28 pm
From: Chris_Cox@adobeforums.com

You need to update the drivers for your graphics chip - what you describe are known problems in older versions of the graphics chip driver software.

Neither Dell nor Adobe write graphics chip drivers.
That leaves NVidia.

Photoshop is the only CS4 app making such heavy use of the GPU (although After Effects comes close).

== 2 of 6 ==
Date: Mon, Mar 9 2009 2:54 pm
From: "Bobbi Stewart"

Thanks Chris....so do I need to phone Nvidia? I cannot locate any newer drivers than what I have on my computer. From all the posts that I've read in many forums on different web sites, this has been a problem for awhile and lots of other folks are also wanting this update.

??
thanks!

== 3 of 6 ==
Date: Mon, Mar 9 2009 2:59 pm
From: "Rick Moore"

There are people who modify the drivers to allow for install on laptops, but
you're on your own. I've done this for my laptop because Dell and nVidia
wouldn't update. You'll have to Google for laptopvideo2go or something like
that. I'm sure it's frowned upon by nVidia but what choice do you have?

== 4 of 6 ==
Date: Mon, Mar 9 2009 3:05 pm
From: "Bobbi Stewart"

OMG, this is just wrong! But this does go along with other things that I've read and that no one wants to claim this issue. I just do not understand it though. thanks. if anyone else has an answer, please let me know.

== 5 of 6 ==
Date: Mon, Mar 9 2009 3:12 pm
From: Chris_Cox@adobeforums.com

Bobbi - I don't understand the problem. We've told you that these are acknowledged NVidia driver bugs. You should be able to get updated drivers from NVidia. Nobody can "own" this other than NVidia. If the latest drivers don't fix the bugs, then you need to contact NVidia and give them some details about your system - so they can figure out what they missed.

<http://www.nvidia.com/object/notebook_drivers.html>

== 6 of 6 ==
Date: Mon, Mar 9 2009 3:20 pm
From: "Bobbi Stewart"

No-no, I'm not saying that this is anyone other than Nvidia's problem, I'm just saying that this surprises me in that I bought a great computer from Dell, great software from Adobe and what I thought was a very good video card and I find it very odd that this problem exists. This graphics card is a mid-range, so it isn't bottom of the barrel. I'm a graphic designer and I try to use the best so I don't run into these type of issues, always buying "what is recommended", that is what I meant by the comment that this is just wrong. Thanks. I will be in touch with Nvidia.

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TOPIC: Nikon Digital Mess?
http://groups.google.com/group/adobe.photoshop.windows/t/043e0d318dd38750?hl=en
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== 1 of 1 ==
Date: Mon, Mar 9 2009 2:46 pm
From: Fred_Nirque@adobeforums.com

I had the same experience, Larry. Colorvision was unable to cope yet the MacBeth hauled things back into shape surprisingly well.

I should have taken notice and bought an NEC 2690 at the time, though, as the Aussie dollar was around 97 US cents then - it's about 63 cents now, and the hit against the Yen has been even harder. I'd hate to think what a 2690 would cost me now......

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TOPIC: Invalid Serial? Got it right off the sealed box. Is there a phone
number i can call?
http://groups.google.com/group/adobe.photoshop.windows/t/d32719fe4a26c0ba?hl=en
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== 1 of 3 ==
Date: Mon, Mar 9 2009 2:55 pm
From: Julie_Hunt@adobeforums.com

I am trying to reinstall photoshop (computer crashed). It tells me invalid serial number. i called adobe and they verified serial number is correct and there is no problem with the serial number, BUT they no longer support this version and will not help me. Any Suggestions?

== 2 of 3 ==
Date: Mon, Mar 9 2009 2:57 pm
From: "John Joslin"

Tell us about your system; OS version and Photoshop version.

== 3 of 3 ==
Date: Mon, Mar 9 2009 3:00 pm
From: Julie_Hunt@adobeforums.com

Never mind. Operator Error :)

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TOPIC: Can't Import Video - White Screen - CS4
http://groups.google.com/group/adobe.photoshop.windows/t/1407d0e682c1859e?hl=en
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== 1 of 2 ==
Date: Mon, Mar 9 2009 3:09 pm
From: Tim_Polster@adobeforums.com

Hello,

I am trying to import an HD video file into Photoshop CS4 and I am getting a white screen.

The timeline shows the clip and is at the correct length, but no image is appearing.

The file is an .avi file.

Any ideas?

I have an ATI 4850 video card.

Thanks.

== 2 of 2 ==
Date: Mon, Mar 9 2009 3:13 pm
From: Chris_Cox@adobeforums.com

Have you updated Photoshop and your video card drivers?

Does your whole display go white, or do you mean that the document imports as solid white?

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